This policy describes how Bestway handles information submitted through contact forms, inquiry modals, and normal website interactions.
We may collect your name, email address, phone number, company or organization details, product interest, and the message you choose to send. Standard website logs may also record browser, device, and usage information for security and performance review.
Bestway uses submitted information to respond to outdoor play product inquiries, provide catalog guidance, improve website usability, and maintain safe operation of the site. We do not ask for sensitive personal information through the inquiry form.
When a request mentions a product category, play setting, or seasonal launch plan, we may use those details to route the inquiry to the right internal contact and prepare a more relevant response. For example, a poolside play request may require different follow-up than a birthday bounce house program.
Information may be shared with service providers that help operate the website or process buyer requests. We do not sell personal information. We may disclose information when required by law or when necessary to protect the website and its users.
Service providers are expected to use information only for the work they perform for the website or inquiry process. We keep the amount of shared information limited to what is reasonably needed for hosting, communication, security, analytics, or response coordination.
You may contact us to request access, correction, or deletion of information you submitted, subject to legal and operational requirements. You may also choose not to submit a form and instead contact Bestway through the listed email address.
Bestway keeps inquiry information only for as long as needed to answer requests, maintain business records, improve the website, or meet legal obligations. Reasonable administrative and technical safeguards are used to reduce unauthorized access, but no website transmission can be guaranteed to be perfectly secure.
This website is intended for adults, buyers, parents, and program planners reviewing outdoor play products. The forms are not designed for children to submit personal information. If you believe a child has submitted information, contact us so the request can be reviewed.